Customer Support
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At AAPT, we have our own custom-built nationwide
network. This means AAPT's customers enjoy the speed and reliability
of a direct link into an Internet network. AAPT's products run
on an
end-to-end Cisco Powered Network, meeting stringent criteria for quality
of service and support.
AAPT's Network and System Engineers provide access to world class Internet innovation and infrastructure. Our Customer Services Team offers you expert assistance seven days a week to help you make the most of these services.
Quality of Service standards and policies
AAPT strive to provide clients with a quality of service which meets or exceeds their requirements. The actual performance of the network is continually monitored against key performance targets, with upgrades carried out as required.
Customer support is on hand 24 hours a day, 7 days a week to resolve any issues relating to your Co-location service. AAPT's proactive support team utilizes a customized network management system for quick identification and resolution of potential problems.
Technical support technicians provide 24x7 'remote hands' support for basic operational functions such as - |
Equipment swaps |
|
Equipment power cycling |
|
Securing cables |
